Terms and Conditions

Blueprint to Brilliance provides business audits, consultancy, strategy, implementation, systems and AI automation services. The website is primarily directed at businesses and organisations. If you are dealing with us as a consumer, any mandatory statutory rights that apply to you are not excluded or limited by these terms.

If a signed proposal, statement of work, order form or other written agreement conflicts with these website terms, the more specific written agreement will take priority for that service.

Information on the website is provided to explain our services and is not, by itself, a binding offer or a guarantee of a particular commercial outcome. A contract for paid services is formed only when we accept an order or proposal, confirm the engagement in writing, or otherwise begin performance on an agreed basis.

We will provide agreed services with reasonable care and skill and in accordance with the scope described in the applicable proposal or service agreement.

You are responsible for providing timely, accurate and complete information, access, approvals and decisions reasonably needed for the work. You remain responsible for business decisions, implementation choices and the legality and accuracy of materials, instructions and data you provide to us.

A Business Audit, roadmap, recommendation, forecast or strategy is based on information available at the time and professional judgement. Business performance depends on many factors outside our control. We do not guarantee revenue, profit, funding, contracts, customers, rankings, investment returns or any other specific result unless an express written guarantee is included in a signed agreement.

Where services involve artificial intelligence, automated workflows or third-party technology, outputs may occasionally be incomplete, inaccurate or unsuitable without human review. Unless expressly agreed otherwise, you are responsible for reviewing material outputs before relying on, publishing or using them for decisions that may materially affect people, finances, legal rights, safety or regulated activities.

We may use third-party technology providers to deliver agreed functionality. Availability, features and external provider terms may change. We will use reasonable efforts to manage material changes affecting an active engagement but cannot guarantee uninterrupted availability of third-party services.

Fees, taxes, deposits, milestones and payment dates will be stated in the relevant proposal, checkout, invoice or service agreement. Unless stated otherwise, quoted fees are exclusive of applicable taxes. You must pay undisputed amounts by the due date shown.

We may pause work or access to paid services where an amount remains overdue after reasonable notice. Any refund, cancellation or rescheduling entitlement will be governed by the applicable proposal, booking terms, service agreement and any mandatory law that applies.

Either party may request changes to scope, timing or deliverables. Material changes may require a revised fee or timetable and will take effect only when agreed.

Termination rights for an engagement will be set out in the applicable service agreement or proposal. We may suspend or terminate access immediately where reasonably necessary to address unlawful use, security threats, fraud, serious misuse or a material breach that cannot appropriately remain active while it is investigated.

Each party retains ownership of intellectual property it owned or developed independently before the engagement. You retain ownership of materials and data you supply to us, subject to any third-party rights.

Ownership and licence rights in bespoke deliverables will be stated in the relevant proposal or service agreement. Unless agreed otherwise, our pre-existing methods, frameworks, templates, know-how, software components and reusable tools remain ours, while you receive the rights reasonably necessary to use the agreed client deliverables for your internal business purposes.

Each party must use reasonable care to protect confidential information received from the other and use it only for the engagement or as otherwise authorised. This does not apply to information that is lawfully public, already known without restriction, independently developed, lawfully received from another source, or required to be disclosed by law or competent authority.

Nothing in these terms excludes or limits liability where the law does not permit exclusion or limitation, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence where applicable.

For business customers, and subject to any different limit agreed in writing, neither party will be liable for indirect or consequential loss or for loss of profit, revenue, anticipated savings, goodwill or opportunity arising indirectly from the engagement. Any overall liability cap will be the cap stated in the applicable proposal or service agreement; if none is stated, the parties should agree an appropriate cap before material paid implementation work begins.

This section is intended to allocate commercial risk reasonably and does not remove rights that cannot legally be excluded.

You must comply with our Acceptable Use Policy when using any account, workspace, automation or digital service. Authorised users must keep credentials secure and tell us promptly if they suspect unauthorised access.

Unless a specific written agreement states otherwise, these terms and any non-contractual obligations arising from them are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to consumers or other protected parties.

Questions about these terms can be sent using the details on our Contact page. We may update these website terms from time to time; changes will apply from the date the revised version is published and will not retrospectively rewrite an existing signed client agreement unless the parties agree otherwise or the law requires it.